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Tuesday, May 21, 2013

Adoption and Use of Web 2.0 Technologies 2007 to 2012

The McKinsey company has been tracking the use of Web 2.0 technologies and tools since 2007 and providing us with easy to understand and interactive charts.  You can explore the results yourself here, but meantime I want to point out a few changes over this period of time.

Collaboration, video sharing and online video conferencing comes from behind to lead the pack. Five years just seems like a long time.  One can easily see the growth of video sharing which was not tracked until 2008 coming in at 27%:


2012
Top five of fourteen technologies tracked with video now at 41%.
2007

The study tracked users are by function with marketing coming in at 89% by 2012 having grown from 66% in 2008. Information Technology (IT)  the leader in 2008 at 70% grew five percentage points in 2012 to 75%.

Adoption rates have jumped since 2007 as well part of the switch to customer engagement. 
2007
2012
Partner Uses
As there is a continued focus on ethical supply chains the Partner Uses category should increase to meet customer users.  As Cone Communication has noted "Technology is making it even easier to find out what's really behind the products we buy..." also an example of customer uses.  Cone goes on to note "...with 78 percent of Americans willing to stop buying products with misleading environmental claims, the stakes for companies to not only behave responsibly, but communicate transparently, have never been higher."

Ruth Ann Barrett, Digital Savvy, May21, 2013, Cleveland, Ohio












Thursday, April 11, 2013

Search tied to Marketing as a Cycle, Not a Timeline

You have to be found first in order to even hope to engage with your audience. This makes search results really, really important.

Search and the Learning Cycle
When people search on a term or phrase they are active in the learning cycle making visibility and page rankings all the more important to educating our citizens.  Searchers also favor organic listings over paid ones. The objective of the Earthsayers.tv Oil over Water video was part of an organic search strategy.  Here is a moment in time on Google search to illustrate the point.  That's the EarthSayers' video pressed between two (paid) ads by Chevron.

Think of it as a race to the top for attention.

Search and the Buying Cycle
The same holds true for selling products as searchers are active in the buying cycle. In this case below, the SolarBag by Puralytics shows up in the context of clean drinking water linked to EarthSayers' journey to Ecuador as part of their Ambassador program.  Barry Heidt of EarthSayers partnered with Puralytics and carried the SolarBag to Ecuador in an EarthSayers' campaign to advance the indigenous voices of sustainability and our objective to develop a sister site, wisdomkeepers.tv.

Search is being Overlooked in favor of...
The day-to-day of search, which is what EarthSayers focuses on (it was conceived as a tactic for a search strategy to increase sustainability awareness)  is being overlooked in favor of 'get seen quick' schemes of contests, social media buzz fests, liking us clicks and the pièce de résistance of YouTube world, going viral.

Not Meeting Objectives
The result of this approach is like getting on a high speed train that makes local stops and, as a result, doesn't get you to your destination on time. Moreover, instead of paying for one ticket, the offer is twenty-five tickets, one per stop, pay as you go and at a discounted rate, making everyone feel like they are getting such a deal, when in the end you pay more for less.  And all that getting on and off in terms of staff time!

More importantly, in terms of sustainability, we are not achieving important objectives around basic needs of our people such as clean drinking water, energy and nourishing food, not to mention, the requirement of Mother Earth to reduce global warming or else.

Making it Work
Marketing must be viewed as a cycle, rather as a train line with a series of  stops and starts, ins and outs.  View what you are doing to be visible and to engage as an ongoing, consistent marketing cycle that uses frequency and persistency more effectively by integrating a multitude of touch points seamlessly and tied to your search strategy.

This is why marketing execs make the big bucks and in an environment characterized kindly as "transformational." One study noted just 18 percent of CMO's rated their digital marketing performance as excellent or good and that's after a considerable amount of inexpensive, often times "free" social media (in and out) campaigns.

Advice
Start practicing marketing based on a search strategy and integrating touch points (tactics such as contests and other social media favorites) with a view of time as a circle, rather than one long time line.  Use Prezi rather than Powerpoint to lay out your marketing landscape and use circles, rather than straight lines on an open, unstructured playing field. 

Think of your customers with the same view and use social media to join hands around your commitment to a sustainable future.






Ruth Ann Barrett, Digital Savvy, April 11, 2013, Cleveland, Ohio.




P.S. For more information on the EarthSayers' Ambassador program to bring technology solutions for water and energy challenges to community leaders having the greatest need, and mostly among indigenous peoples, call me at 415-377-1835.

Monday, February 11, 2013

Reminder of How We Use the Web: Email First

How we use the Web:
  • Email (94%)
  • The use of search engines (87%)
  • The use of maps and finding directions (86)
  • Checking the weather (81%)
  • Getting news (75%)
  • Buying a product (66%)
  • Using social networking sites (61%)

Read more on this quick data study by Docstoc as reported by MediaPost's Reasearch Brief.  
 
The report also suggests that the least amount of click through rates earned are those emailed between 6am and 12pm.  I recommend always testing variables for a particular cause, product, and/or service and setting internal performance benchmarks. In an earlier blog post, What Works for Twitter and LinkedIn, the numbers indicated mornings, rather than afternoons.  As I said:

Test, test, test.


Ruth Ann Barrett, Digital Savvyite, February 11, 2013, Portland, Oregon.



Sunday, February 10, 2013

Pay Attention to Heat Maps of Web Pages

Sean Henri Marketing folks published last June an article on why Facebook ads are not garnering the clicks you may be hoping for using a heatmap to illustrate their main point summarized as location, location, location followed by the second -  context, context, context.  While the agency suggests Facebook is improving the advertising environment, referencing "sponsored stories" (subject of a legal settlement) the advice I generally give is test, test, test.

I'm repeating myself because the number of folks I have worked with on Websites who reference what we have learned from heatmaps and, when it comes to social media, pay attention to location, context, and testing, I can count on one hand.
 
Graphic Design is a creative discipline.

Ruth Ann Barrett, Digital Savvyite, February 10, 2013, Portland, Oregon.

Saturday, January 5, 2013

A Big Marketing Disconnect: YouTube and Search

There are organizations, many of them in the service of a cause, post their video content primarily to Vimeo and not to YouTube. This makes no sense to me from either a sharing point of view (above chart) nor from the perspective of search engine marketing.

YouTube and other social media should be evaluated in the context of search and being found.  Being found precedes engagement.

This is what YouTube does for your search results:

Load your valuable video assets to both YouTube and Vimeo if you must.

Ruth Ann Barrett, Digital Savvy, January 5, 2013 from Portland, Oregon.

Tuesday, December 11, 2012

Email + Phone = Higher Conversion Rates

A recent report from Leads360 as reported in Center for Media Research's Brief, reinforces what every lead generation professional knows:  follow up on your responses to email with a phone call. This report suggests you do it "within a minute of lead generation" because it can increase the likelihood of conversion by nearly 400%."

Prospect Database
"The use of email in addition to phone outreach has a positive impact on the ability to contact and ultimately convert a prospect." Makes having an email address with a telephone number in your prospect database rather important, doesn't it?

Here's a summary of significant findings covered in the Brief:

Speed-to-call is the most significant driver of conversion rates. making a call attempt with in a minute of receiving a lead increases conversion rates by 391%;

Calling inquiries up to six times prior to making contact is the best way to achieve optimal conversion rates. 93% of all leads that convert are contacted in six or fewer calls;

Conversion rates can be further increased by properly timing contact attempts. An average gain of 49% in conversion can be achieved with the recommended call timing; and

Leads that are sent email messages, in between phone contact attempts, have a 16% higher chance to be connected by phone, and average a gain of 53% in conversion with recommended email timing
Combining the higest performing phone and email strategies can result in a conversion gain of 128%.

Ruth Ann Barrett, RED Digital Marketing, December 11, 2012, Portland, Oregon.




Monday, November 12, 2012

Read Coke

Coke is revamping their Website last redesigned in 2005. It spells, I hope, a turn towards creating Websites that are less corporate and just plain dull. I'm hoping non-profit organizations, B Corps, and companies with sustainable products take a cue from the big guy.

So what's Coke doing?  Strategically the change rests on a more "consumer-focused philosophy" and to underline the intent to re-present the corporate Web site as an online magazine, it will, as far as I can tell, look and function like a customized version of the Huffington Post.  Called Coca-Cola Journey it will feature, according to Stuart Elliott of the New York Times "entertainment, the environment, health and sports, including longer pieces given prominence in the same way that magazines play up cover pieces. Interviews, opinion columns, video and audio clips, photo galleries and blogs also will be featured."

You don't have to like Coke to learn from them and implement a citizen-focused philosophy.  When I talk to organizations about private labeling our site and content, voices of sustainability video library, which we can do for sustainability-related brands as the Huffington Post* is doing, but not necessarily for Coke, I discover the idea of a Website as an educational tool that moves beyond a single issue, a single organization, a single producer is still too new, too outside the box. 

Websites will change and move more towards storytelling, rather than advertising and be more user centric in design and use.  Video will win out over text or at least come into balance, half and half.

So, how old is your site design?  Do you use a content management system for self manage? Who curates the content? Is it still all about you?

Ruth Ann Barrett, Digital Savvy, November 12, 2012, Portland, Oregon.
 
* The company, part of AOL, has been talking to ad agencies and marketers about helping them build websites for brands and subsequently aiding in content creation, curation and distribution to consumers.